FREQUENTLY ASKED QUESTION

Our palm sugar typically has a shelf life of approximately 2 years when stored in a cool, dry place away from direct sunlight. Vanilla beans can last even longer, up to 2-3 years when stored properly in an airtight container in a cool, dark place.

Yes, we take pride in sourcing organic palm sugar and vanilla beans whenever possible. Our commitment to sustainability extends to our farming practices, ensuring that our products are free from harmful chemicals and pesticides.

We maintain strict quality control measures throughout the production process, from sourcing the raw materials to packaging the final products. Additionally, we conduct regular inspections and tests to ensure that our palm sugar and vanilla beans meet our high standards of excellence.

Yes, we offer flexibility in our order quantities to accommodate your specific needs. Whether you require a small sample order or a large bulk shipment, we can tailor our offerings to meet your requirements.

Yes, we ship our products worldwide to customers across the globe. We work with trusted shipping partners to ensure safe and timely delivery of your orders to your desired location.

You can place an order directly through our website or by contacting our sales team via email or phone. Our dedicated customer service representatives will be happy to assist you with any inquiries or orders you may have.

Yes, we welcome visitors to our facilities and farms by appointment. Please reach out to us to schedule a visit, and we will be happy to arrange a tour for you to see our operations firsthand.

Yes, we offer sample packs that allow you to experience a variety of palm sugar and vanilla bean variants before making a larger commitment. Please contact our sales team for more information on sample pack options and pricing.