Cloud Contact Center Engineer Job at Cays Inc, Lansing, MI

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  • Cays Inc
  • Lansing, MI

Job Description

Skills:

Critical:

  • Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant)
  • NICE CXOne Studio experience
  • Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python
  • Ability to develop, maintain, and troubleshoot webservice API calls

Desired:

  • Experience in Contact Center Dashboard Creation
  • Experience with Salesforce
  • Base knowledge of intersystem networking, and data traffic flow between components.
  • Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics.

Position location: Lansing, MI. Highly prefer candidates located in MI for hybrid schedule. If candidate is outside of MI, please indicate location will consider 100% remote for outside MI candidates.

Interviews: Virtual Interview via MS Teams video.

Duration: 1 year with possible extension.

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