Shift: Thurs-Sun, 10pm-9am
Compensation: $20-22/hr
Responsibilities:
• Use and promote the OneQ and One Global Team goal.
• Focus on accurately and consistently completing all work.
• Actively suggest edits to documentation and to workflow.
• Consistent and constant communication in Teams channels and in email.
• Fully capable of completing at a minimum Data IO Level I task.
• Facilitate the delivery of digital files via various file transmissions means such as Aspera (P2P and
Faspex), Signiant, FTP as well as multiple client proprietary transmissions tools.
• Download and ingest digital files and post to various storage servers in a timely manner.
• Facilitate communication between Data IO and all other departments to schedule and resolve issues
within a fast-paced, dynamic workflow.
• Continuously monitor progress of multiple projects to maximize resources and time efficiency.
• Log digital assets as they come in and notify the recipients as soon as possible.
• Run verification tools, such as Verifier ++, MD5 checksums to validate file integrity.
• Create proxies through proxy creation tools and hot folders.
• Barcode and log physical assets as they come and notify recipients as soon as possible.
• Properly scan and check-out physical assets to secure and approved environments for tracking.
• Create shippers and ship physical assets by coordinating with local couriers or freight companies.
• Restore digital files from LTO and post to production servers.
• Archive digital files to LTO for internal and client back-ups.
• Mount and load digital files to external hard drives.
• Manipulate files including renaming, renumbering, and updating metadata information.
• Proactively coordinate with key production stakeholders to manage disk space within SAN and
various production servers so minimize delays for incoming files.
• Maintain DATA IO / Packaging Manual used to communicate summary of platform specifications to
other operators.
• Update status of the disposition of assets in multiple work order-based asset management systems,
including manually updating metadata, workability, in-progress, and completion of tasks.
• Address lag issues as they come up or discrepancies in media files when received to expedite
possible re-delivery and to minimize delays.
• Escalate all issues as they come up if deadlines are in jeopardy, especially for media assets that are
associated with sensitive, high-profile titles.
• Represent and uphold all departmental policies and procedures and maintain an exceptional level of
service for both external and internal clients.
• Ensure the security protocols are followed.
• Other related tasks as assigned to fulfill responsibilities.
Requirements
• A positive attitude when experiencing obstacles and enthusiasm towards getting work done.
• Ability and willingness to learn new methods, procedures, or techniques and take on new tasks.
• Passionate about quality, customer experience and customer service excellence.
• Detail oriented and strong organizational skills.
• Excellent in multi-tasking.
• Excellent communication skills.
• Ability to work on your own initiative.
• Great team player and willingness to help and train others.
• Dependable.
• Works Autonomously without supervision.
• Works well under pressure.
• Willingness to take on new work.
• Innovative Ideas for Improving the Process.
• Experience with Internal and External customer communications.
• Communication requirements with Client Representatives and coordinate with on boarding to
ensure successful deliveries.
• Understand, process and initiate escalation processes.
• Advanced knowledge of Windows, Mac and Linux operating systems including command line.
• Background or training in IT, postproduction workflows and new media.
• Experience in industry standard delivery and file transfer mechanisms including Aspera P2P,
Aspera Faspex, Signiant, FTP, etc.
• Experience in dealing with different types of physical media formats including drives, tapes,
disks as well as managing LTO archives.
• Experience in dealing with storage solutions such as Quantum’s StorNext, and LTO.
• Understanding of computer networks including DMZ, production networks, VPNs, and firewalls.
• Understanding of computer hardware, protocols, and firewalls in a production environment a
plus.
• Experienced Data Management.
• Understanding of media including metadata, XMLs, audio and video formats, codec etc.
Experience:
• 1 to 2 years of experience in a data operations environment is preferred.
Education:
• Bachelor’s Degree from an accredited College/University or equivalent professional experience.
• Bachelor's degree in computer science a plus.
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