Job Description

We are looking to fill a Mostly Remote Technical Writer in Harrisburg, PA.

Mode of Interview: Webcam/In person

The Technical Writer 2 is an advanced-level resource with specialized knowledge and experience in requirements analysis and documentation and coordinating communications and project tasks, while acting as a liaison between customer program areas and the EDW team. This position develops and maintains user, business requirements, technical documentation, and project process documentation in support of the EDW production systems and projects. This position understands the user's view and technical concepts of applications and provides expertise in structuring procedures logically.

Applicants must have minimum of 5 years of relevant experience in the following skills:

• Experience with eliciting, analyzing, specifying, and validating the business needs of stakeholder business units
• Experience conducting interviews to gather customer requirements via workshops, questionnaires, workflow storyboards, use cases, scenarios, and other methods
• Develops, enhances, and maintains user and technical documentation for multiple applications including documentation required for the EDW team. Ensures solutions meet Commonwealth standards, policies and procedures
• Experience translating customer requirements into functional and technical requirements in a clear manner that is comprehensible to both business stakeholders and the development team
• Experience with creating process models, specifications, diagrams, wireframes, and charts to provide direction to the development team
• Maintains documentation libraries, templates, quality standards. Makes recommendations to the team on improving documentation
• Organizes and prepares work effectively to facilitate proactive resolution of problems, rather than reactive. Prepares accurate estimates for documentation requests and activities
• Experience communicating, coordinating, and performing as liaison between stakeholder business units and the development team
• Ability to balance work between multiple projects and possess good organizational skills
• Ability to work and communicate collaboratively and effectively with colleagues, and as a member of a team
• Ability to present complex technical concepts and data to a varied audience effectively

PREFERRED EXPERIENCE:

Experience working in the public health or healthcare industry with various health applications and data.

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