Job Description
We are seeking a dedicated Patient Care Coordinator to join our team in the IME Scheduling/Medical Records department. As a Patient Care Coordinator, you will play a crucial role in ensuring high-quality customer service while managing various administrative tasks related to scheduling and medical records.
**Key Responsibilities:**
- Respond to inquiries from clients, physicians, nurses, and representatives regarding questions, service status, medical billing, and other information requests.
- Schedule and confirm appointments with physicians, clients, and examinees.
- Communicate with clients about appointment scheduling, changes, no-shows, cancellations, and receipt of medical records.
- Perform appointment reminders and confirm attendance.
- Review and process medical documents, ensuring accurate mapping and categorization within the system.
- Ensure all required documents are linked to the appropriate records and cases.
- Provide excellent customer service by addressing issues promptly and professionally.
- Enter alphabetic and numeric data from source documents into the system accurately.
- Perform regular quality checks to ensure compliance with regulatory requirements and internal procedures.
- Identify and resolve discrepancies to maintain accuracy.
- Work independently and collaboratively with team members to handle cases efficiently.
- Perform various clerical duties such as typing, filing, emailing, and proofreading.
- Assist in resolving customer complaints and quality assurance issues.
- Notify management of any report issues or concerns.
- Maintain confidentiality of personal and financial information in accordance with HIPAA regulations.
**Qualifications:**
- Strong knowledge of medical billing and coding procedures.
- Ability to perform accurate data entry with a speed of at least 800 keystrokes per minute and 8,000 keystrokes per minute for 10-key.
- Proficient in general computer, fax, copier, scanner, and telephone use.
- Knowledgeable in multiple software programs, including Microsoft Word, Outlook, Excel, and the Internet.
- Full understanding of HIPAA regulations and compliance.
- Qualified typist with a minimum of 40 W.P.M.
- Ability to follow instructions and respond to management directions accurately.
- Demonstrate accuracy, thoroughness, and responsibility for the quality of work.
- Ability to work independently, prioritize tasks, and use time efficiently.
- Maintain confidentiality and adhere to ethical standards.
**Education/Experience:**
- High school diploma or equivalent required.
- Minimum one year of clerical experience or an equivalent combination of education and experience preferred.
- Experience in a medical office or insurance industry preferred.
**Pay Range:**
Our pay rates are determined based on a market-based approach, considering factors such as federal, state, and local minimum wage requirements, geographic location, job-related skills, experience, qualifications, internal employee equity, and market conditions. Pay ranges may be modified at any time.
For leveled roles (I, II, III, Senior, Lead, etc.), new hires may be slotted into a different level based on assessment during the interview process, considering experience, qualifications, and overall fit for the role. The level may impact the salary range, and these adjustments would be clarified during the offer process.
**Benefits:**
A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
We are an Equal Opportunity Employer, a drug-free workplace, and comply with ADA regulations as applicable.
Employment Type: Full-Time
Salary: $ 18.00 30.00 Per Hour
Job Tags
Hourly pay, Minimum wage, Full time, Local area, Flexible hours,