Job Title: Sr. Content Writer (UX)
Salary: $125,000/ year + Benefits
Location: 100% Remote - anywhere in the Continental U.S.
Note: All advertised roles are full-time positions with salaried (W2) compensation.
We are Friends From The City, a design and tech company focused on impact. Our mission is to make digital interactions with the government easy, inclusive, and accessible for everyone. We create user-centered, inclusive, and accessible digital experiences for federal agencies. Picture this: A loved one is trying to access information on a government website, but they experience frustrating navigational challenges. Perhaps a relative seeking citizenship needs help understanding the application process because of a language barrier. At Friends, we work to eliminate obstacles like these.
We envision a future where everyone has equal access to the benefits of technology and where the use of technology is guided by ethical principles, plain language, a commitment to sustainability, inclusivity, and accessibility. We’re a minority, woman-owned, LGBT+., and service-disabled veteran-owned small business. That being said, diversity and inclusion aren’t trendy bylines for us. Everyone we hire is celebrated for their unique background, experience, and talent.
Our approach to human-centered design and software development is pretty straightforward. Guided by user research, we design and develop functional platforms using clean code and intuitive design, and then we make those platforms accessible to everyone.
As a Sr. Content Writer, you’ll be at the heart of creating clear, concise, and engaging content that connects with all Veterans. You’ll work with UX researchers, designers, and product managers to ensure every message is user-centered and easy to understand, no matter how complex the information.
Our ideal candidate thrives in a fast-paced environment, builds strong relationships with product teams, and champions plain language principles. This role is your chance to make a difference—helping Veterans access and understand the services they're entitled to while directly improving the lives of those who’ve served our country.
Write and edit plain language content for VA.gov web pages, explaining complex government services
Collaborate closely with designers, product managers, and subject matter experts across the VA to ensure adherence to plain language principles
Coach and persuade VA product teams on the value of clear, user-focused content
Manage and prioritize work across multiple product teams autonomously
Create accurate and accessible content
Audit content and work within intricate information architecture frameworks
Support content migration efforts and contribute to content governance processes
Nice To Haves
Experience writing for government or nonprofit organizations
Experience with content management systems like Drupal, including content migration expertise
Experience using Figma
Our Hiring Process in a little more depth. :)
EEOC STATEMENT
Friends From The City is proud to be an Equal Opportunity Employer. We prohibit Discrimination and Harassment in ANY form. We’re committed to equality for all of our employees, and we actively provide and promote a work environment that’s free of discrimination and harassment. Our employment decisions are based purely on business needs, job requirements, and individual qualifications, without discrimination regarding race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the law or regulations in the locations where we operate. Friends will not tolerate discrimination or harassment based on any of these characteristics.
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