Job Description

Make your mark for patients

This position can be remote/virtual and is designed to specifically support Eastern Time Zones (standard hours of operations 8:30am ET to 5:00pm ET). Role may require up to 20% travel to existing UCB sites. We are looking for a Care Coordinator for the Eastern Region who is adaptable, highly collaborative and solutions oriented to join us in our Patient Support Programs Team.

About the role 
The Care Coordinator is a healthcare professional who offers individualized support and serves and the primary point of contact for patients, families, and caregivers enrolled in the UCB Rare Disease Patient Support Program. The UCB Rare Disease Patient Support Programs are designed to help patients gain access to, and support the appropriate use of, a prescribed treatment by offering support along the patient’s treatment journey. You will assume case management responsibilities and focus on supporting patients with access, affordability, administration, and adherence-related care. You’ll identify and alleviate stressors and barriers to treatment through appropriate educational solutions with the aim to deliver an individualized model of care that benefits patients, family, and caregivers.

 
Who you’ll work with 
The Care Coordinator will engage with our Rare Disease Case Managers, Rare Reimbursement Executives, access specialists, and the broader rare Patient Support Program operations and patient experience representatives. 

What you’ll do 

• Serve as patient primary point of contact for UCB’s Rare Disease Patient Support Services Program

• Supports patients through education and setting of proper expectations of treatment 

• Understand and communicate patient specific insurance coverage along with access and affordability options to support appropriate patients 

• Understand patient specific perceptions regarding treatment and support to meet the unique patient’s needs and preferences 

• Understand patient specific knowledge and beliefs about their illness (severity, treatability, controllability), and help patient see their progress, where applicable

• Identify ways to enhance patient and provider specific communication, to equip the patient with questions to consider when discussing their treatment regimen with their HCP 

• Understand how the patient lives with the condition, and offer tools and resources to address financial, social, and emotional needs, where possible/applicable 

• Execute Patient Support Program in compliance with UCB Standard Operating Procedures and report an safety information accordingly 
  
   

Interested? For this role we’re looking for the following education, experience, and skills 

• Current RN license, bachelor’s degree in pharmacy or Pharm.D., or relevant experience within a healthcare setting   

• At least two (2) years’ clinical experience required 

• Above-average skills with technology, including ability to quickly learn and accurately utilize contact center systems, CRM, and virtual platforms 

• One to two years' experience in remote/virtual Call Center providing patient education and support required 

• Excellent virtual interaction and customer communication skills – both written and verbal 

• Provide world class Customer service 

• Flexibility to work evenings 

Highly Desirable/Strongly Preferred: 

• Clinical education experience  

• Experience with patient support services 

• Knowledge of insurance landscape as well as financial assistance options. 

• Previous biopharmaceutical experience /Rare Disease   

• Previous experience working remote 

This positions reasonably anticipated base salary range is $80,700 – 105,900. The actual salary offered will take into account related knowledge, skills, experience and location among other factors and may fall outside the expected range.  

Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you! 

About us 
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are around 8,500 people in all four corners of the globe, inspired by patients and driven by science. 

Why work with us? 
At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equitable opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential. 

UCB and its subsidiaries encourage diversity and inclusion in the workplace; we are an Equal Opportunity Employer. We do not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity.

 
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on [email protected] . Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.

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