Job Description

Under supervision of the Operations Manager - Medical Records & Referrals, the Medical Records Clerk is responsible for filing, retrieving, delivering and maintaining patient medical records and performing other related functions in the medical records department. This position performs a wide variety of duties and responsibilities in a manner that places emphasis on quality of care and customer service. The incumbent must work collaboratively with all Clinical services staff in support of direct patient services, exhibiting flexibility and a “can do” attitude. Patient services are the key priority in this position requiring the Medical Records Clerk to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.

Tiburcio Vasquez Health Center is a non-profit community health center that is dedicated to promoting the health and well-being of our community by providing accessible, high-quality care by integrating primary care, dental care, WIC support, mental health counseling, community health education, and more.

This is a full-time position working 40 hours per week, typically Monday through Friday with periodic Saturday hours.

Compensation: $21.00 - $22.14 per hour, depending on experience.

TVHC offers compensation ranges that are determined by a thorough market-based analysis and are fully disclosed in accordance with California law. The pay for a selected candidate is determined by a variety of factors to ensure fair and equitable compensation. These factors include the candidate's experience, education, skills, training, licensure, certifications, and the specific scope of the role. We are committed to providing a competitive compensation package that extends beyond base salary, designed to support the health, wealth, and career development of our employees.

Responsibilities

• Performs general clerical duties in support of patient services according to the needs of the clinic and as directed by Supervisor(s). These include but are not limited to answering phones, photocopies, faxing, typing, completing forms, etc. Works with patient scheduling system to assist Patient Registration staff with the orderly and efficient patient flow.
• Retrieves and files patients' medical records as required in an orderly and timely manner, also consistent with all HIPAA regulation and confidentiality standards applicable to patient health information (PHI).
• Files clinical, lab, x-ray reports, correspondence and other relevant material in patient charts.
• Assembles out guides to retrieve charts of patients with scheduled appointments, drop-ins and emergencies and delivers to appropriate departments.
• Maintains Medical Records Department according to protocols. Performs routine check of filing to ensure accuracy and integrity of patient records. Assists in purging of medical records as needed and directed.
• Assists with patient and staff requests in-person, by telephone, e-mail or fax in a manner that is friendly, respectful and timely.
• Retrieves charts for audit and follow up purposes.
• Delivers and collects medical records charts in clinic areas as needed.
• Attends staff and medical meetings, as required.
• Performs all duties and service in full compliance with TVHC’s Service Excellence Standards.
• Performs all duties in support of successful EHR/EPM implementation.
• Performs additional duties, as assigned by Director of Nursing and/or Medical Supervisor and in support of quality assurance and improvement.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and expectations required of the position.

Requirements

• Bilingual in English and Spanish required.
• High school Graduate (or GED) required.
• One year experience as a filing clerk or similar experience.
• Computer knowledge consistent with health center information system; education/training or work experience in computer basics and data entry highly preferred.
• Knowledge of medical terminology preferred.

Qualifications

• Excellent communication skills at level necessary for understanding and relaying instructions to participants and for accurately documenting participants’ information.
• Ability to work together with all staff members, multi-task and work effectively in a fast-moving environment.
• Culturally sensitive and demonstrated ability and effectiveness working with ethnically diverse populations.
• Possess a thorough understanding of the importance of confidentiality and non-disclosure according to the general standards set forth by HIPAA.
• Ability to travel as required to perform duties.

Benefits

We offer excellent benefits including: medical (100% paid co-payments, premiums, etc.), dental, vision (including dependent and domestic partner coverage), generous paid leave benefits including holidays, Flexible Spending Accounts, retirement plans with an Employer match, tuition reimbursement, monthly treats, pet insurance, and more.

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